If your question isn't answered here, email hello@blackfellco.com.
How can I contact Blackfell Co?
Email hello@blackfellco.com. We usually reply within a day, Monday to Friday.
Will it fit my car?
It fits standard back seats in most cars, SUVs and trucks. Measure your bench door to door, and from the base of the back seat to the front seat backs, then compare against the dimensions on the product page.
Not sure? Email us your make, model and year before ordering and we'll tell you straight — including if the answer is no. We'd rather lose a sale than process a return.
Where do you ship, and where from?
We ship within the United States only, from a US warehouse. We don't currently take international orders.
When will my order be processed?
Orders placed Monday to Friday are dispatched within 1 business day. We don't dispatch on weekends or public holidays.
How long will it take to arrive?
Typically 3–5 business days from dispatch. Shipping is free on all US orders.
Will I be charged customs or import duties?
No. All orders ship domestically within the United States, so there are no customs charges or import duties.
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay.
Can I change or cancel my order?
Email us as soon as you can. If it hasn't been dispatched yet we'll change or cancel it, no problem. Once it's shipped we can't stop it — but the 30-day guarantee still covers you.
What's your return policy?
Thirty days, any reason. Email us and we'll sort it.
If it arrives damaged, faulty or wrong, we'll replace or refund it immediately — just send a photo. You won't need to ship anything back.
If it simply doesn't suit you — wrong fit for your car, or your dog won't settle on it — we'll refund you too. We may ask you to return it depending on the situation, and if we do, we'll cover the postage.
What if my order doesn't arrive?
Every order ships with tracking. If it hasn't turned up within 10 days of dispatch, email us and we'll either resend it or refund you in full.
When will I receive my refund?
Refunds go back to your original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. If it's been longer than that, email us and we'll chase it up.
Is it really machine washable?
Yes. Unzip the back panel, slide out the three rigid boards and the foam, then wash the cover on a gentle cycle and hang it to dry. Slide the boards back in once dry. For everyday mess, a damp cloth handles it without removing anything.
Can I still use the seatbelts?
Yes. There are velcro openings on both sides for the belts to pass through, so you can clip a harnessed dog in or seat a passenger with the cover fitted.
Does it slide around?
No. The base is rubber-backed and non-slip, and it's held with headrest straps at both ends plus anchors that tuck into the seat crease. It's fitted, not draped.
What if my dog won't use it?
Most dogs take a journey or two to settle. Try feeding a treat on it in a stationary car first. If he genuinely won't settle on it, that's covered by the 30 days.