Where we ship
We ship within the United States only, from a US warehouse. We don't currently take international orders.
Shipping cost
Free on every order. There are no shipping charges added at checkout.
Processing time
Orders placed Monday to Friday are dispatched within 1 business day. Orders placed on a weekend or public holiday are dispatched the next business day.
Delivery time
Typically 3–5 business days from dispatch. So most orders arrive within 4–6 business days of being placed.
These are typical times, not guarantees. Carrier delays, severe weather and holiday periods can add a few days. If your order is running late, email us and we'll find out where it is.
Tracking
Every order ships with tracking. You'll get an email with your tracking number as soon as your order is dispatched. If it hasn't arrived within a few hours of that email, check your spam folder before getting in touch.
Customs and import duties
None. All orders ship domestically within the United States, so there are no customs charges, import duties or brokerage fees.
Wrong address
Check your address carefully at checkout. If you spot a mistake, email hello@blackfellco.com straight away — if the order hasn't been dispatched we'll correct it. Once it's shipped we can't redirect it, and a parcel returned to sender takes a while to come back to us.
If your order doesn't arrive
If tracking shows no movement for several days, or your parcel hasn't turned up within 10 days of dispatch, email us. We'll either resend it or refund you in full. You don't need to chase the carrier yourself — that's our job.
If it arrives damaged
Send us a photo at hello@blackfellco.com with your order number. We'll replace or refund it immediately, and you won't need to ship anything back.
Questions
Email hello@blackfellco.com. We reply within a day, Monday to Friday.