Refund policy

Return and Refund Policy

You have 30 days from delivery to request a return or refund, for any reason.

How to start
Email hello@blackfellco.com with your order number. That's the whole process — there's no form and no return authorisation number to chase.

If it arrives damaged, faulty or wrong
Send a photo with your order number. We'll replace or refund it immediately and you won't need to ship anything back.

If it simply doesn't suit you
Wrong fit for your car, your dog won't settle on it, or you've changed your mind — we'll refund you. Depending on the situation we may ask you to return it, and if we do, we'll arrange and pay for the postage. In many cases we won't ask, because returning a used cover costs more than it's worth to us.

Condition
Use it. Fit it in your car, let your dog lie on it, wash it. We'd rather you tested it properly than left it in the box. We only ask that it isn't deliberately damaged.

Cancellations
Email us before dispatch and we'll cancel the order. Once it's shipped we can't stop it, but the 30 days still applies.

Refunds
Refunds go to your original payment method. Card refunds usually appear within 5–10 business days depending on your bank. If it's been longer than that, email us and we'll chase it.

Warranty
Separately from the 30-day guarantee, the boards, zips and stitching are covered for 1 year against failure in normal use. Email us with a photo and we'll replace it.

Questions
hello@blackfellco.com