Shipping policy
Last updated: September 16, 2026
Where we ship
Blackfell Co ships within the United States only, from a US warehouse. We do not currently accept international orders. Any order placed with a delivery address outside the United States will be cancelled and refunded in full.
Shipping cost
Shipping is free on every order. No shipping charges are added at checkout.
Order processing
Orders placed Monday to Friday are dispatched within 1 business day. Orders placed on a weekend or public holiday are dispatched on the next business day. We do not dispatch on weekends or public holidays.
Delivery times
Delivery typically takes 3–5 business days from dispatch, so most orders arrive within 4–6 business days of being placed.
All delivery times are estimates and are not guaranteed. Carrier delays, severe weather, and peak holiday periods can add additional days. If your order is running late, contact us at hello@blackfellco.com and we will trace it.
Tracking
Every order ships with tracking. You will receive an email containing your tracking number as soon as your order is dispatched. If you have not received it within a few hours of dispatch, please check your spam folder before contacting us.
Customs, duties and import charges
None apply. All orders ship domestically within the United States, so there are no customs charges, import duties or brokerage fees.
Delivery addresses
Please check your delivery address carefully before completing checkout. If you notice an error, email hello@blackfellco.com immediately — if the order has not yet been dispatched, we will correct it. Once an order has been dispatched we are unable to redirect it.
We are not responsible for orders delivered to an incorrect address supplied by the customer. Parcels returned to sender due to an incorrect or incomplete address will be refunded once received back, less any costs incurred.
Undelivered or lost orders
If tracking shows no movement for several consecutive days, or your order has not arrived within 10 days of dispatch, contact us at hello@blackfellco.com. We will either resend your order or refund you in full. You do not need to contact the carrier yourself.
Damaged orders
If your order arrives damaged, email hello@blackfellco.com with your order number and a photograph of the damage. We will replace or refund the item and you will not be required to return it.
Title and risk of loss
Title and risk of loss pass to you once we transfer the product to the carrier. This does not affect your rights under our Refund Policy or any rights available to you under applicable consumer protection law.
Contact
Questions about shipping should be sent to hello@blackfellco.com. We reply within one business day.